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If you continue to receive a warning, please contact us and let us know what anti-virus program you are using so we can take further action.

This will eliminate almost all false alerts.

You should run updates of your anti-virus software, including virus definitions, then perform a full system scan. A false alert can also sometimes be triggered when a free software installation includes additional offers some programs that do this include Eset and MalwareBytes. This can happen when a program performs a task, like copying a file from one location to another, in a way that the anti-virus software looks for based upon the definitions. Your anti-virus software may tell you that you have a virus when you do not. Note: Sometimes anti-virus software companies release definitions that trigger a false alert when certain programs are launched or certain files are accessed. It is safe to install RealTimes and RealPlayer when you download it from or using the "Check for Update" function in the RealPlayer itself. RealNetworks takes precautions to ensure our software is clear of viruses. This message does not mean that the program actually has a virus it warns you of the risk. Many web browsers give a routine security warning message to let you know about possible risks of downloading software. Why do I get a "potential virus" warning when I try to download or update RealPlayer?